Ticketing & Access
How does Fever help theatres manage ticket sales?
Fever provides a unified theatre ticketing software that synchronizes box office, online, and partner channels under one dashboard. Every transaction updates in real time, ensuring accurate seat availability and pricing. Whether audiences book via your website, the Fever app, or a third-party partner, inventory remains consistent — helping theatres avoid overbooking and maintain total control.
Do you provide online and onsite ticketing solutions?
Yes, Fever provides both online and onsite ticketing solutions. Online sales happen through our marketplace, whitelabel sites, affiliate portals, and OTAs. Onsite, we support sales via Box Office and Self-service Kiosks, including features like printing, payment processing (Adyen/Square), and validations.
Can theatres change seating maps or pricing after sales have started?
Yes. With Fever theatre management software, theatres can adjust seat maps, ticket categories, or dynamic pricing rules even after tickets are live. All changes apply instantly without disrupting existing bookings. This flexibility helps you respond to high-demand shows, adjust layouts for new productions, or react quickly to operational changes without contacting support.
How does dynamic pricing work for theatres?
Dynamic pricing automatically optimizes ticket prices based on real-time demand, time to performance, or seating zone. Theatres can set custom parameters — for example, increasing prices as certain seat zones sell out or reducing prices for slower sessions. Fever's dashboard tracks these shifts so managers can fine-tune strategy to maximize both occupancy and yield per seat.
Does Fever support box office and online sales together?
Absolutely. Fever's theatre box office software synchronizes sales across every channel, ensuring box office staff and online users share the same seat inventory. The built-in box office POS interface lets staff process walk-up sales, refunds, or exchanges instantly. Each sale appears immediately across the platform — maintaining consistent pricing, availability, and reporting accuracy.
How does Fever manage access control and entry at the theatre?
Fever includes integrated theatre access control software that allows quick and secure entry for audiences. Staff can scan QR codes, validate digital tickets, and manage entry points through a mobile app. The system also tracks attendance data, helping theatres monitor audience flow and reduce wait times during busy performances.
What happens if Wi-Fi or the internet goes down during scanning?
Fever's access control tools work fully offline. Even if connectivity drops, staff can continue validating tickets without interruption. Once the connection is restored, all scans automatically sync to the central database, ensuring no duplicate entries or lost records.
Can we set up different ticket types such as combined tickets, annual passes, or discounts?
Absolutely. Our platform supports bundled and multi-site passes, annual memberships, dynamic pricing (peak/off-peak), and fully customizable promotions or vouchers — all designed to boost revenue and optimize occupancy.
How do you handle group sales for schools or tour operators?
Fever provides a dedicated B2B portal with tailored group pricing, invoicing, and real-time availability. Schools, universities, tour operators, and corporate clients can easily manage bulk reservations without risk of overbooking.
Does Fever support dynamic ticket pricing specifically for performing arts?
Yes. Fever's performing arts dynamic pricing engine is purpose-built for live venues. It can automatically adjust pricing based on seat popularity, date, or showtime. This allows performing arts organizations to optimize revenue without manual effort, while providing audiences with fair, real-time ticket options.
Can theatres customize seat maps and ticket types?
Yes. Using Fever's theatre seat booking software, you can design interactive seating charts, define premium zones, and set special ticket types for students or members. The interface is visual and user-friendly, simplifying configuration for any kind of theatre layout.
Can Fever support multiple venues under one theatre group?
Yes. Fever's multi-venue functionality lets you manage several spaces or theatre locations under one centralized account. Each venue can have its own seat map, pricing structure, and reporting profile. Perfect for performing arts centers, regional networks, or touring productions managing multiple theatres, all powered by Fever's advanced theatre management software.
Does Fever support offline ticket scanning and multiple devices?
Yes. Fever's scanning app runs on smartphones or tablets and supports offline mode for uninterrupted access. It identifies duplicate or invalid tickets instantly, logs all entries, and syncs back to your database automatically. You can also assign specific scanners to doors or sections for better crowd management.
Can Fever be used for theatre workshops or educational events?
Yes. The platform supports ticketing for non-traditional events like workshops, masterclasses, and youth programs. You can customize registration forms, issue digital passes, and track participation — all under the same dashboard as your mainstage performances.
Does Fever offer onsite support during go-live or large events?
Yes. For major premieres, openings, or complex events, Fever can provide onsite operational support — including ticket scanning, box office assistance, and access control management. Our theatre access control software and trained team ensure a seamless experience for both your audience and your front-of-house staff.
Payments & Memberships
Can our theatre manage memberships and season passes in Fever?
Yes. Fever enables membership and subscription management with flexible configurations. Members can renew, change seats, or transfer bookings directly in their accounts. Theatres gain insights into retention rates, attendance frequency, and member spending habits through built-in analytics — helping increase loyalty and lifetime value.
How does Fever handle donations and fundraising for theatres?
You can include donation options in your checkout flow or run separate fundraising campaigns for cultural or community initiatives. Each campaign includes dedicated tracking for contributions, donor participation, and conversion rates. This simplifies your theatre's fundraising process while encouraging audience support for long-term sustainability.
What payment methods are supported?
We support all major international and local methods: Apple Pay, Google Pay, PayPal, Visa, Mastercard, Amex, chip & contactless onsite payments, plus offline functionality for uninterrupted sales.
How secure is the Fever ticketing platform for theatres?
Yes — Fever follows strict PCI DSS and GDPR compliance to ensure all payment and customer data are secure. The platform includes fraud protection, encrypted transactions, and automated backups to maintain security and uptime.
Can staff issue refunds or exchanges easily?
Yes. Staff can issue full or partial refunds, ticket exchanges, or credits directly in the dashboard. These actions automatically update reports and inventory, ensuring accounting accuracy. You can also set internal permissions for who can approve or process such actions — maintaining both flexibility and control.
Does Fever help with loyalty programs and patron retention?
Yes. The platform enables you to design loyalty tiers or reward programs based on attendance or purchases. Theatres can automatically trigger benefits, like early access, discounts, or VIP seating, to high-value patrons. This builds long-term loyalty and increases repeat visits.
How does Fever support theatre fundraising initiatives?
Beyond checkout donations, theatres can run full-scale fundraising campaigns linked to performances or community projects. Fever's analytics show total contributions, donor demographics, and retention trends, helping your development team optimize outreach and show impact transparently to stakeholders.
Data & Reporting
What kind of reporting and analytics do theatres get with Fever?
Fever delivers real-time dashboards for ticket sales, attendance, demographics, campaign performance, and capacity control. Custom dashboards and APIs enable integration with BI tools for deeper insights.
What audience insights does Fever provide to theatres?
Fever aggregates and anonymizes customer data to show detailed insights on audience demographics, purchase behaviors, and attendance frequency. These insights help you understand who your theatre attracts, when they buy, and which marketing channels drive conversions — enabling smarter programming and targeted outreach.
Marketing & Audience Growth
How does Fever help with theatre marketing and audience engagement?
Fever integrates marketing and CRM tools to help you communicate with precision. You can send personalized emails, create retargeting audiences, or automate reminders for upcoming performances. The platform's campaign tracking and ROI dashboards let you measure conversions by channel, event, or audience segment.
How does Fever help our theatre grow ticket revenue and audience reach?
Fever's marketplace and marketing network expose your events to millions of culture-seeking users globally. Combined with CRM segmentation, dynamic pricing, and data insights, this boosts your ticket sales while helping attract new, younger audiences — ensuring your theatre stays both profitable and relevant.
Integrations & Support
Does Fever integrate with other theatre systems and CRMs?
Yes. Fever offers open API integrations with CRMs, accounting platforms, and marketing automation tools such as HubSpot, Salesforce, or Mailchimp. All ticketing, customer, and payment data stay synchronized across systems. This seamless connectivity ensures a complete view of your audience journey from purchase to attendance.
Can theatres manage group or corporate bookings?
Yes. Fever's B2B ticketing module gives partners, schools, or sponsors dedicated logins to manage their own allocations. Theatres can define special pricing, deferred payments, and expiry rules for each partner type.
How does Fever ensure reliability during live performances or peak sales?
Fever is built for live-event environments with high reliability and automatic system redundancy. Even during heavy demand or network interruptions, ticket scanning, sales, and data capture continue seamlessly, ensuring no disruption to your theatre's operations.
What systems do you integrate with?
Fever integrates with multiple systems to support ticket distribution, data reporting, and partner operations. This includes OTAs as well as reseller and affiliate portals where businesses can manage group bookings independently. Our Reporting API (RAPI) enables partners to retrieve sales and order data for integration with BI tools or internal systems. We also integrate with Box Office and kiosk operations, with payment solutions supported by providers such as Adyen and Square.
What kind of support can theatres expect?
Fever provides 24/7 multilingual customer support via chat, email, and phone. Each theatre also receives an onboarding manager for training and configuration. You'll have access to ongoing performance audits, product updates, and a dedicated partner success team to ensure your theatre's growth.
How quickly can our theatre get started with Fever?
Implementation is straightforward. The onboarding process includes seat map setup, data migration, user training, and integration with your existing systems. Most theatres go live within a few weeks, depending on complexity. Fever's support team ensures your transition is seamless from day one.
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