Event management platform and team access
What does Fever’s event management software help organizers with?
Fever brings the tools to run an event into one event management platform, including ticketing, order management, attendee data, access control, invitations, on-site sales, payments, and reporting. This gives online and on-site teams a shared view of operations instead of requiring them to work across disconnected systems.
Can I manage multiple events, venues, and cities from one platform?
Yes. FeverZone allows organizers to view and manage events across different venues and locations, with filters for city, event, venue, status, and event type. Access can also be restricted by event or venue, helping regional and on-site teams focus on the operations relevant to them.
Can I control what different staff members can access and manage?
Yes. Organizers can create users and assign role-based permissions that determine which tools and functions they can access. Permissions can also be restricted to specific events or venues, helping each team focus only on the operations relevant to them.
Ticketing, orders, and booking management
Can Fever’s event ticketing software manage orders from multiple sales channels?
Yes. Fever centralizes orders from channels such as online ticketing, box office, group bookings, and the Fever marketplace. Teams can filter orders by event, venue, date, channel, customer name, and other criteria, then access the complete purchase and ticket information from one interface.
What actions can event teams perform on an existing order?
Depending on their permissions and event configuration, staff can view an order, resend or print tickets, undo an accidental validation, move a booking to another time slot, process cancellations, and reassign seats. This helps teams resolve common customer and on-site issues without switching to a separate operational system.
Can I create and manage complimentary tickets or invitations?
Yes. FeverZone allows organizers to create, send, and manage invitations directly from the platform, including complimentary tickets. Teams can track their status and manage invitations alongside regular ticket orders.
Can Fever collect digital waivers and mandatory attendee information?
Yes. Fever can use booking questions to collect required attendee information before checkout, after purchase, or through a mandatory check-in journey. Digital waiver flows can also be configured according to the requirements of the event.
Access control, capacity, and ticket security
How does Fever’s event access control and ticket validation work?
Tickets can be found and validated using a QR code, ticket ID, order ID, or purchaser email. Staff can review the associated order before validating it, process partial validations when only some attendees have arrived, and manage entry through FeverZone or Fever-compatible scanning devices.
How does Fever help prevent ticket fraud?
Each ticket code is unique and linked to its corresponding purchase and ticket information. For events with additional security requirements, Fever can support features such as dynamic QR codes, screenshot blocking on mobile, and delayed delivery of ticket codes or seat information until a specified time.
Can Fever validate tickets sold through another platform?
Fever can also import third-party ticket codes for validation, helping organizers operate a more unified access-control process even when tickets are issued across different platforms.
Does Fever support real-time event attendance tracking and capacity management?
Yes. Fever provides real-time visibility into ticket sales, availability, and attendance, helping teams monitor event capacity and track how many attendees have entered. Data can be reviewed by event, session, or other relevant dimensions depending on the event configuration.
Box office, kiosks, and on-site payments
Does Fever offer box office software for on-site ticket sales?
Yes. Fever’s on-site box office allows staff to sell tickets in person through FeverZone, with transactions connected to the same ticketing and operational environment used across the event.
Which payment options can be used at the box office?
Fever’s box office can support card and cash payments, depending on the market and on-site setup. It can also integrate with payment terminals and ticket printers, with transactions connected directly to the event’s ticketing and reporting environment.
Does Fever support self-service ticketing kiosks?
Yes. Fever kiosks can allow customers to browse and purchase tickets and add-ons, apply vouchers, answer pre-booking questions, and view ticket information without assistance from a member of staff. Supported functions depend on the event, hardware, payment provider, and ticketing configuration.
Does Fever support cashless payments for merchandise and food and beverage?
Fever can support cashless event payments using NFC wristbands or QR-based journeys, depending on the event setup. Customers can top up and view transaction history, while operational teams can configure products and pricing, manage staff, and review on-site transaction, sales, and billing data.
