Ticketing & Access
Can Fever support timed entry and different ticket types for an immersive experience?
Yes. Fever’s event ticketing software supports date-and-time sessions, date-only tickets, timeless admission, and other ticket-selection formats. You can configure multiple ticket types and create a clear, mobile-optimized booking flow for recurring exhibitions, interactive pop-ups, and other immersive experiences.
Can we sell bundles, add-ons, and group bookings through Fever?
Yes. You can complement admission tickets with bundles and add-ons such as merchandise, food and beverage, premium content, or other upgrades. Fever also supports reservation workflows for corporate groups, schools, agencies, and other B2B customers, with differentiated plans and pricing where needed.
How can we manage ticket inventory across different sales channels?
Fever lets organizers allocate inventory to specific channels or business groups using channelized capacity quotas. This gives your team control over how many tickets are available through the Fever marketplace, your whitelabel checkout, the box office, group-sales channels, or selected distribution partners.
What tools are available for ticket validation and on-site entry?
Teams can validate tickets using QR codes, look up ticket IDs, and partially validate orders when only some guests have arrived. Third-party ticket codes can also be uploaded for validation through Fever’s tools, helping simplify entry when an experience sells through more than one platform.
Payments & Memberships
Which payment methods can customers use when booking?
Payment options can be configured by country, experience, or individual session, allowing the checkout to reflect the needs of each market. Depending on availability, this can include cards, Apple Pay, Google Pay, PayPal, installments, and relevant local payment methods.
Can Fever support memberships or multi-entry passes?
Fever can support entry passes with configurable access periods, permitted days, blackout dates, re-entry rules, and renewal options. Member benefits can also include discounted tickets, guest passes, and dedicated booking channels. Single-pass renewals are supported, although automatic pass renewal is not currently available.
Can we offer early-bird pricing, discounts, and promo codes?
Yes. Promo codes can be limited to selected experiences, ticket types, dates, or sessions. Pricing can also be differentiated by ticket type, sales channel, and time slot, with time-based pricing rules that help encourage advance sales and maximize revenue.
Can Fever support cashless spending inside the experience?
Cashless options can include NFC wristbands that visitors top up and manage through Fever’s web or app experience. The solution can provide transaction histories and reporting on on-site sales, users, and staff activity. QR-based wallet flows may also be assessed depending on the event’s format and scale.
Data & Reporting
What performance metrics can we monitor?
Fever’s dashboards provide visibility into gross revenue, tickets sold, orders, availability, and sales by date, ticket type, and channel. Organizers can also analyze traffic, conversion, customer demographics, payment behavior, and visitor reviews to understand how their immersive experience is performing.
Can we view results across multiple cities, venues, or experiences?
Yes. Fever’s 360º reporting dashboard can consolidate data from multiple experiences and lets teams filter results by city, venue, and event. This is particularly useful for producers managing international tours, permanent exhibitions, or multi-location portfolios.
Can we export ticketing and audience data for further analysis?
Dashboard reports can be downloaded in formats including CSV, XLSX, JSON, PDF, and PNG. For more advanced workflows, Fever’s Reporting API provides programmatic access to detailed sales, order, ticket, session, and venue data, with analytical data refreshed approximately every 60 minutes.
Can reporting be customized around our business goals?
Additional reporting can be activated or developed around specific partner needs. Examples include booking-question responses, customer email data subject to the necessary data-sharing agreement, marketing spend, attribution, and last-click performance.
Marketing & Audience Growth
How does Fever help immersive experiences reach new audiences?
Fever combines event ticketing software with a global discovery and marketing ecosystem. Experiences can gain exposure through the Fever marketplace, the Secret Media Network, performance campaigns, and SEO-focused discovery pages designed to connect organizers with culture seekers and potential ticket buyers. Fever’s category pages are specifically structured to support discoverability, SEO, and marketing campaigns.
Can the ticketing journey match our brand and creative concept?
Yes. Fever can provide a customized whitelabel ticketing funnel using your domain, logo, colors, and branding. The customer journey can extend from the event page and ticket selector through checkout and confirmation emails, creating a consistent experience from discovery to purchase.
Can we collect customer consent and build our own audience relationships?
Whitelabel experiences can use branded customer communications and collect the appropriate consent for organizers to communicate directly with ticket buyers. This helps producers develop first-party audience relationships while maintaining a cohesive branded experience.
How does Fever optimize ticket sales after an experience launches?
Fever combines campaign performance data, audience insights, experimentation, and flexible pricing tools to identify opportunities for improvement. Whitelabel environments can support dedicated analytics and testing setups, while pricing can be adjusted by ticket type, channel, time slot, or purchase lead time.
Integrations & Support
Can our team automate ticketing data workflows?
Yes. Fever’s Reporting API can automate the transfer of analytical data into internal CRM, ERP, or business-intelligence/data-warehouse workflows, reducing the need for repeated manual exports. Fever provides integration documentation and technical guidance, while the partner’s technical team remains responsible for implementing its side of the connection.
Can different team members have separate access and permissions?
Yes. Organizers can create users and assign role-based permissions for different areas of the partner platform. Access can be restricted by experience or venue, making it easier for central teams, venue managers, and local operations staff to work within the same event ticketing system.
How does Fever ensure reliability during peak sales?
Fever is built for live-event environments with high reliability and automatic system redundancy. Even during heavy demand or network interruptions, ticket scanning, sales, and data capture continue seamlessly, ensuring no disruption to your operations.
What systems do you integrate with?
Fever integrates with multiple systems to support ticket distribution, data reporting, and partner operations. This includes OTAs as well as reseller and affiliate portals where businesses can manage group bookings independently. Our Reporting API (RAPI) enables partners to retrieve sales and order data for integration with BI tools or internal systems. We also integrate with Box Office and kiosk operations, with payment solutions supported by providers such as Adyen and Square.
What kind of support can immersive experiences expect?
Fever provides 24/7 multilingual customer support via chat, email, and phone. Each organizer also receives an onboarding manager for training and configuration. You’ll have access to ongoing audits, product updates, and a dedicated partner success team to ensure your event's success.
How quickly can our immersive experience get started with Fever?
Implementation is straightforward. The onboarding process includes ticket setup, data migration, user training, and integration with your existing systems. Most organizers or promoters go live within a few weeks, depending on complexity. Fever’s support team ensures your transition is seamless from day one.
